Network Map of the 'Saburi TLC / Tech Live Connect' Tech Support Operation

Tech Support Scam Aug 08, 2019

Is Saburi TLC is part of a network of companies known for running tech support scams? Saburi is an umbrella company running scam call centres under different names such as Tech Live Connect and Premium Techie Support. No matter what the business name is, the actual calls are routed to the same call centre.

In the following article, we are publishing the past and present business names and phone numbers associated with Saburi TLC and Tech Live Connect.

How the Call Centre Works

The way Saburi / Tech Live Connect is acquiring their future customers is using unsolicited pop-up advertisements. These pop-up ads typically claim that something is wrong with the computer and the problem needs immediate attention. If no action is taken, the computer gets locked or permanently damaged – the pop-up claims. This practice resembles to a technique widely known as malvertising.

According to former victims of the pop-ups, the phone number rang at one of the TLC brands when they called them.

Fake popups
Fake popups scare their victims into calling the toll free number (illustration)

Further reports claim, Saburi employees would charge hundreds of dollars out from the victim by using high-pressure sales tactics. The products the victims ended up buying include fake security products and non-existent computer support plans.

According to a public statement of Tech Live Connect, the company is not associated with tech support scams and fake pop ups.

The Network of Saburi TLC

The Saburi TLC call centre network is operating under a handful of business names. Reasons may include the evasion of various block lists (e.g. Google Safe Browsing) and/or the mitigation of the effects of bad press affecting Saburi.

Interestingly, a couple of the associated businesses are posing as IT companies providing legitimate services. For example, TLCloudBackup seems to offer a cloud backup service rather than the usual round of "tech support plans".

Domain names and phone numbers associated with the Saburi TLC network
Domain names and phone numbers associated with the Saburi TLC network

The graph is available in full size here.

Phone Numbers

+1 220 957 3837
+1 413 734 2834
+1 800 238 4195
+1 800 448 0567
+1 800 627 0261
+1 800 680 5813
+1 800 788 6817
+1 800 794 6056
+1 800 798 8205
+1 800 816 4424
+1 800 852 6035
+1 800 912 9394
+1 800 962 6606
+1 800 963 7987
+1 800 980 4027
+1 800 984 1273
+1 800 995 5952
+1 801 447 5907
+1 844 477 2231
+1 844 481 1632
+1 855 204 9266
+1 855 332 0124
+1 855 852 7658
+1 866 925 4874
+1 877 567 5777
+1 877 958 7511
+1 877 958 7560
+1 888 387 7204
+1 888 495 6142
+1 888 537 6234
+1 888 571 6074
+31 858 882 839
+33 488 627 945
+33 800 901 999
+33 800 910 818
+44 800 031 5066
+44 800 031 5348
+44 800 051 7238
+44 800 652 0148
+45 7877 3648
+46 812 410 298
+47 2195 4400
+49 800 180 0926
+49 800 181 2132
+49 800 182 3121
+49 800 182 6145
+49 800 183 3992
+61 1800 764 406
+61 1800 736 482
+61 280 733 403
+61 800 093 419
+61 800 453 261
+61 800 832 659
+61 800 835 248
+61 800 995 043
+64 800 440 385
+81 120 993 506
+81 345 799 260
+91 987 0102 394

Domain Names

globaldigitalconcierge[.]com
helpforsoftware[.]com
helpmysoftware[.]com
pcshieldav[.]com
pinnaclepcperformance[.]com
premiumtechiesupport[.]com
saburiglobal[.]com
saburitlc[.]com
softwarebesthelp[.]com
softwarehelponline[.]com
softwarehotshot[.]com
softwaretruehelp[.]com
supportforsoftware[.]com
supporthello[.]com
support-geeks[.]com
techliveconnect[.]com
tlceurope[.]net
tlcloudbackup[.]com

The list of phone numbers and domain names were compiled from publicly available data sources, such as WHOIS records, social media profiles and company registration databases.

Further Resources

Cover photo: Tech Live Connect offices

Pawel Kowalczyk

Scam hunter. Mapping tech support scammers with OSINT. You can be my wingman any time.