Network Map of the 'Saburi TLC / Tech Live Connect' Tech Support Scam

Tech Support Scam Aug 08, 2019

Saburi TLC is part of a network of companies known for running tech support scams. Saburi is an umbrella company running scam call centres under different names such as Tech Live Connect and Premium Techie Support. No matter what the business name is, however, the actual calls are routed to the same call centre.

In the following article, we reveal the past and present business names and phone numbers associated with Saburi TLC and Tech Live Connect.

How the Scam Works

The way Saburi / Tech Live Connect lures their unsuspecting victims to call their call centre is fake pop-up advertisements (aka. malvertising). The pop-up messages typically claim that something is wrong with the victim's computer and the problem needs immediate attention. If no action is taken, the computer gets locked or permanently damaged – according to the pop-up.

Fake popups
Fake popups scare their victims into calling the toll free number (illustration)

Once the victim calls the phone number from the pop-up, Saburi employees would try to con hundreds of dollars out from the victim by selling fake security products and non-existent computer support plans.

The Network of Saburi TLC

The Saburi TLC call centre network is operating under a handful of business names presumably to avoid blocklists (e.g. Google Safe Browsing) and/or the negative effects of bad press.

Interestingly, a couple of these businesses are disguised as legitimate IT companies. For example, 'TLCloudBackup' offers a seemingly legitimate cloud backup service rather than the usual round of tech support plans.

Domain names and phone numbers associated with the Saburi TLC network
Domain names and phone numbers associated with the Saburi TLC network

The graph is available in full size here.

Phone Numbers

+1 220 957 3837
+1 413 734 2834
+1 800 238 4195 (new)
+1 800 448 0567
+1 800 627 0261
+1 800 680 5813
+1 800 788 6817
+1 800 794 6056
+1 800 798 8205
+1 800 816 4424
+1 800 852 6035
+1 800 912 9394
+1 800 962 6606
+1 800 963 7987
+1 800 980 4027
+1 800 984 1273
+1 800 995 5952
+1 801 447 5907
+1 844 477 2231
+1 844 481 1632
+1 855 204 9266
+1 855 332 0124
+1 855 852 7658
+1 866 925 4874
+1 877 567 5777
+1 877 958 7511
+1 877 958 7560
+1 888 387 7204
+1 888 495 6142
+1 888 537 6234
+1 888 571 6074
+31 858 882 839
+33 488 627 945
+33 800 901 999
+33 800 910 818
+44 800 031 5066
+44 800 031 5348
+44 800 051 7238
+44 800 652 0148
+45 7877 3648
+46 812 410 298
+47 2195 4400
+49 800 180 0926
+49 800 181 2132
+49 800 182 3121
+49 800 182 6145
+49 800 183 3992
+61 1800 764 406
+61 1800 736 482
+61 280 733 403
+61 800 093 419
+61 800 453 261
+61 800 832 659
+61 800 835 248
+61 800 995 043
+64 800 440 385
+81 120 993 506
+81 345 799 260
+91 987 0102 394

Domain Names

globaldigitalconcierge[.]com
helpforsoftware[.]com
helpmysoftware[.]com
pcshieldav[.]com
pinnaclepcperformance[.]com
premiumtechiesupport[.]com
saburiglobal[.]com
saburitlc[.]com
softwarebesthelp[.]com
softwarehelponline[.]com
softwarehotshot[.]com
softwaretruehelp[.]com
supportforsoftware[.]com
supporthello[.]com
support-geeks[.]com
techliveconnect[.]com
tlceurope[.]net
tlcloudbackup[.]com

If you have more information about this operation, or something is wrong with the details, please feel free to DM me on Twitter.

Further Resources

Cover photo: Tech Live Connect offices

Pawel Kowalczyk

Scam hunter. Mapping tech support scammers with OSINT. You can be my wingman any time.