I got a tip from a fellow member of the scambaiting community about a group running itecgeek.com and itecgeeks.com. A quick search confirmed that both of them were involved in tech support scams indeed. I fired up my toolkit then to find out who is behind these tech support scams.
According to the Better Business Bureau, the victims of iTecGeek all received unsolicited telephone calls with the caller claiming that their computer is infected with a virus. The victims were pressured into allowing the scammers to connect to their computers with a remote desktop application. In the end, victims ended up paying between $300 and $800 dollars for IT support plans for removing a virus that never existed in the first place.
iTecGeek rarely deviates from the playbook as most victims report unsubstantiated claims of virus infections and hacking of the victims' computer. To establish some level of legitimacy, iTecGeeks claims to be affiliated with Microsoft, which is certainly untrue.
According to our extensive research, three people are behind the operation: Imran Kurawle, Jumana Damania and Manish Damania.
In summary, Mr Kurawle, and Mr and Ms Damania all have comprehensive experience with call centres offering technical support services. First of all, they are directors of multiple companies offering payment processing and call centre setup services. Secondly, they all worked for legitimate companies offering tech support and call centre services.
Our research also found an associated shell company for the sole purpose of recruiting call centre employees for these companies.
Imran Liaqatali Kurawle
Mr Kurawle claims to be a Senior Team Leader at Hutchison 3 Global Services, a legitimate telecommunications provider in Mumbai.
In parallel to this, Mr Kurawle holds a directorship in Humanistiq BPO, a company setting up "diallers, VoIP systems, stable internet, professional environment [...] everything needed to successfully run tech support and similar processes with ease". Humanistiq BPO also offers IT technical support for a wide range of operating systems according to the website.
Several tech support scam websites can be tied to Mr Kurawle. First of all, the aforementioned iTecGeek sites (itecgeek.com, itecgeeks.com) boasting several complaints against them. We could also link yourpcdoctorllc.com and maydayfix.com (now defunct), to Mr Kurawle's network with high confidence.
Mr Kurawle can also be associated with two online pharmacies selling pills for erectile dysfunction: httpglobalherbalsupplies.com and globalherbalsupply.com. Mr Kurawle also owns the domain name of mygrandcapital.com, a website offering online trading and foreign exchange services in the US.
Lastly, Mr Kurawle owns Connect Serve (connectserve.in), which is posing as a legitimate recruiting agency looking for call centre staff. Apart from online job advertisements, the company often represents itself on job fairs organised by government-associated organisations.
Jumana Damania and Manish Damania
Ms Damania is the second director of Humanistiq BPO, along with Mr Kurawle.
She also owns a company called Shiftask International BPO offering call centre and support services out of Mumbai. Her co-owner is none other than her spouse, Manish Damania.
In parallel, Jumana Damania is working for Global E Tele Services, providing call centre setup and IT technical support services. Her spouse, Manish Devendra Damania, was also an employee of Global E Tele Services.
Mr Damania has probably resigned from Global E Tele Services. He claims on LinkedIn to be the CEO, but the company website does not mention his name anymore. According to an earlier iteration of the Global E Tele Services website, however, Mr Damania was the head of HR and operations, overseeing the day to day operations and recruitment at the company.
Full Details and Other Associations
Imran Liaqatali Kurawle
Spouse: Nitu Gupta
HUMANISTIQ - BPO SERVICES PRIVATE LIMITED
ROOM NO. 01, PARSI CHAWL, JANUDDIN COMPOUND CARTER ROAD NO 03, BORIVALI EAST MUMBAI Mumbai City MH 400066 IN
+91 222 888 8147
HUMANISTIQ REALTY SERVICES LLP
FLAT NO.B-901, 9TH FLOOR, CLUBBELIFE BUILDING, SHIVAM WINE LANE, EKSAR ROAD, BORIVALI ( EAST) MUMBAI Mumbai City MH 400092 IN
Tech support scams:
+1 844 204 8541
+1 844 204 8543
+1 888 860 3323
+1 541 636 5451
Possibly related (low confidence):
+1 800 898 7681
+1 888 890 2119
Online trading and forex services:
Connect Serve recruiting agency:
+91 224 972 9922
Jumana Manish Damania
SHIFTASK INTERNATIONAL PRIVATE LIMITED
FLAT NO B/901, 9TH FLOOR CLUBBELIFE, EKSAR VILLAGE, BORIVALI (WEST) MUMBAI Mumbai City MH 400092 IN
Registered on the same address as HUMANISTIQ REALTY SERVICES LLP
+91 771 094 4135
MERCEDES BENZ E 220 CDI
Licence plate: MH 04 GE 3788
Manish Devendra Damania
Spouse of Jumana Manish Damania
Janvi Ashwin Dharod
Former director of Humanistiq BPO
https://www.instagram.com/dharod.janvi/ (low confidence)
https://www.instagram.com/janvidharod/ (low confidence)
Humanistiq BPO Staff
IT Support Engineer
Recruitment and Training
Senior Executive, Sales
Sales Floor Manager
Faisal Shaikh – https://www.linkedin.com/in/faisal-shaikh-7b9808193/
Savio Dsouza – https://www.linkedin.com/in/savio-dsouza-898221163/
Aminuddin Khan – https://www.linkedin.com/in/aminuddin-khan-559676193/
ConnectServe Recruiting Agents
Mahi Sayed – https://www.facebook.com/madiha.sayyed.90
Sonam Mishra – https://www.linkedin.com/in/sonam-mishra-8822a2186/
Shruti Sodagar – https://www.linkedin.com/in/shruti-sodagar-ba6b6a6/
Mansi Vadhiya – https://www.linkedin.com/in/mansi-vadhiya-722973170/